Refund policy
RETURN & REFUND POLICY
Thank you for shopping with Sharz Polynesian Fashion.
We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return, your item must:
• Be unused and in the same condition that you received it
• Be in the original packaging
• Have all tags attached (if applicable)
• Include proof of purchase (order number or receipt)
To request a return, please contact us at salesinfo@sharzpoly.com with your order number and reason for the return.
Change of Mind
If you change your mind about your purchase:
• Items must be returned within 30 days
• Items must be unused and in original condition
• Customers are responsible for return shipping costs
Change-of-mind returns may be eligible for store credit or exchange only.
Refunds for change of mind are not provided unless required under New Zealand consumer law.
Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, or incorrect, please contact us within 7 days of receiving your order.
Please email salesinfo@sharzpoly.com with.
• Your order number
• A description of the issue
• Photos showing the fault or damage
Under the Consumer Guarantees Act 1993, customers may be entitled to a repair, replacement, or refund for faulty goods.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.
If approved:
• Refunds will be processed to your original payment method
• Please allow 5–10 business days for the refund to appear in your account
Shipping costs are non-refundable unless the item is faulty or incorrect.
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need to exchange an item, please contact us at salesinfo@sharzpoly.com
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Contact Information
If you have any questions about these Terms of Service, please contact us:
Business Name: Sharz Polynesian Fashion.
Email: salesinfo@sharzpoly.com